FAQ

To find the best size for your dog, check out our sizing chart, along with our dog harness size calculator.

You can edit your order within 30 minutes of placing it using our Order Editing feature, which is available in your order confirmation email.

If you would like to cancel your order, please contact Dog Friendly Co. Help Center as soon as possible. While we will do our best to accommodate cancellation requests, we cannot guarantee cancellations once an order has entered processing.

After the 30 minute editing/cancelling window has passed, we may still be able to edit or cancel your order if you reach out to us via live chat and your order has not been packed yet.

Please note that once your order has been packed and is awaiting courier pickup, it may be difficult for us to locate it among the packed orders.

If we’re unable to make the changes before your order ships, you can still request an exchange or return through our Help Center.

You can update your shipping address within 30 minutes of placing your order using our Order Editing feature, which is available in your order confirmation email.

Once the 30-minute editing window has passed, we may no longer be able to update your shipping address, as your order may already be processing or preparing for shipment.

If you notice an address error, please contact the Dog Friendly Co. Help Center immediately with your order number and correct address, and we'll do our best to assist.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

If you have not received your tracking details, please check your spam or junk folder before contacting us at Dog Friendly Co. Help Center.

Remove the cover from the foam insert before washing.

Machine wash on a gentle cycle using cold water and allow the cover to air dry. Do not bleach or tumble dry.

Our harnesses can be hand washed or machine washed using cold water on a gentle cycle.

Please remove the velcro name patches before washing. Name patches should not be machine washed but may be wiped clean as needed.

After washing, allow the harness to air dry completely before use. Do not tumble dry, bleach, or use high heat.

A preorder allows you to purchase an item before it is available for immediate shipment.

The estimated shipping date will be displayed on the product page. Please note that preorder dates are estimates and may be subject to change.

A preorder is an item you purchase before it is available to ship. 

The estimated shipping date will be displayed on the product page. 

Please note that preorder dates are estimates and may be subject to change.

Orders containing preorder items will ship once all items are available.

If you require an in-stock item urgently, we recommend placing separate orders.

Tracking updates can sometimes take 24–72 hours after your order has been collected by the carrier.

If your tracking has not updated after 5 business days, please contact us at the Dog Friendly Help Center, and our team will investigate.

Carriers sometimes mark packages as "Delivered" slightly early while they are still in final transit, left in a community parcel locker, or dropped off at a local pickup point.

We recommend first checking around your property, with household members or neighbors, and checking any nearby parcel lockers or local courier depots. 

If you are still unable to locate your package, please contact us at the Dog Friendly Co. Help Center nd our team will assist you further.

Personalized name patches are custom-made and cannot be returned or exchanged unless they arrive faulty or incorrect.

Please ensure all personalization details are entered correctly before completing your purchase. 

We also recommend reviewing your order confirmation email to ensure the custom patch is listed as a separate line item and was successfully added to check out.

Please contact us at the Dog Friendly Co. Help Center immediately after placing your order.

If production has not yet started, we may be able to update the personalization details. Once production has begun, changes may not be possible.

Yes, depending on the bundle and the items being exchanged.

Please lodge your exchange request through the Dog Friendly Co. Help Center.

If you return part of a bundle, the bundle discount may no longer apply to the items you keep.

Any applicable refund will be calculated based on the regular price of the items you keep.

If you receive a damaged, faulty, or incorrect item, please contact the Dog Friendly Co. Help Center as soon as possible.

Please include clear photos of the issue so our team can assist you as quickly as possible.

Only one discount code can be applied per order unless a specific promotion explicitly allows multiple codes to be combined.

Discount codes cannot be stacked or combined with other discount codes. 

Codes also cannot be applied during major sales when items are already heavily discounted.

We stand behind the quality of our products.

If you believe your item has a manufacturing fault, please contact us at the Dog Friendly Co. Help Center with photos and your order details for assessment.

We are happy to provide a refund for change of mind, wrong color or wrong size orders provided they are lodged within 60 days of your order being delivered. For our full refunds and return policy see here.

For shipping information please see here.

International orders may be subject to customs fees, taxes, or duties, which are the recipient’s responsibility. We cannot mark international orders as gifts.

If a package is refused due to unpaid customs fees and returned to us, return shipping costs will be deducted from your refund. Original shipping fees are non refundable.

For any other shipping questions, please contact us at Dog Friendly Co. Help Center.